Deutsche Telekom MMS · Employee Experience Solutions
Roadmap
Idea Pool

Distinguish Expert Answers from Regular Answers

This feature enhances the Q&A plugin by visually distinguishing expert answers from regular user responses. Editors or moderators can mark an answer as “Expert Answer”, which triggers a visual highlight—such as a badge, border, or label—to indicate that the answer was provided by a verified expert.

Customer Value

  • Builds trust and credibility by highlighting authoritative answers
  • Helps users find the most reliable information faster, especially in high-volume threads
  • Encourages knowledge sharing by recognized experts
  • Supports compliance and accuracy in environments where correct answers are critical (e.g., legal, safety, IT)
  • Gives editors and moderators more content control and visibility management

Related Solutions

Target timelines are indicative and subject to change based on research and priorities.

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