Deutsche Telekom MMS · Employee Experience Solutions
Roadmap
Under Consideration

FAQ Mode for Q&A Plugin

This feature introduces a dedicated FAQ Mode in the Q&A plugin, enabling editors to repurpose the tool for structured, editorially-managed FAQ content. When activated, FAQ Mode hides author information, simplifies the UI, and optionally disables interactive features such as voting, commenting, or answering. The goal is to provide a clean, read-only knowledge base format while retaining the flexibility of Q&A content management.

Customer Value

  • Enables dual use of the Q&A plugin as both a community tool and an official FAQ platform
  • Promotes clean, distraction-free presentation of curated knowledge
  • Aligns with corporate communication styles, where neutrality and authority are preferred
  • Avoids confusion for users by removing unnecessary interactivity in static FAQ scenarios
  • Reduces reliance on separate FAQ tools or custom workarounds

Related Solutions

Target timelines are indicative and subject to change based on research and priorities.

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